Environmental, Social and Governance Policy

1. Introduction

Our Environmental, Social & Governance (ESG) policy refers to our responsibility toward our wider environment. This includes (but is not limited to) people, values, other organisations and nature.

We believe that a great business is powered by great people who embrace the principles of corporate social responsibility and build customer trust.

2. Scope

This policy applies to the Gold Star Group, and all of its constituent brands.

3. Objective

We aim to be a responsible business, which strives to achieve the highest standards of ethics and professionalism

To this end, our social responsibility falls into two categories – Compliance and Contribution.

4. Our Standards

We believe that a company that is run in the long-term interests of its shareholders should have values that respect its responsibilities to not only its employees, suppliers and customers but also the environment and society as a whole.

It should also adopt business practices throughout the company that are consistent with its culture and values.

The Gold Star Group will::

  • Treat our customers in a manner that falls in line with the Financial Conduct Authority Treating Customers Fairly (TCF) outcomes, and to ensure that these outcomes are woven into the fabric of our company
  • Respect and act on the law, our regulators, and feedback received from our customers
  • Adhere to our own internal policies, and constantly review how we work to ensure that we maximise our obligations to all stakeholders
  • Ensure that our business practices are legitimate and in line with our own corporate values of achieving the correct outcome for the customer, first time
  • Ensure that partnerships and collaborations with external partners are open, transparent, and in the best interest of our customers
  • Do our part in the world wide fight against financial crime by ensuring our controls against money laundering, bribery and corruption are regularly reviewed and are fit for purpose
  • Continually review our working environment so as to not put at risk the health and safety of our employees
  • Avoid harming or otherwise negatively impacting the lives of people local to our offices. We will monitor this by ensuring we are considerate with how we treat and use the local area, and listen to feedback from our neighbours
  • Support diversity and inclusion in the workplace

5. Contribution

Our promise to our stakeholders is to always strive to meet or exceed ethical, legal, commercial, and public expectations of how a company should conduct business.

We have developed guidelines for conducting our business that support and align with the values important to our customers, their employees, and communities.

Our People

This principle – taking care of your people – is at the heart of creating a great place to work, where people are appreciated, engaged, productive and thriving. Somewhere they actually want to work.

At Gold Star, we strive to ensure all colleagues enjoy their work, and have opportunities to impress our customers through their friendly expertise. As such, we continue to invest in our colleagues through offering professional qualifications and leadership development programmes and actively look for ways in which we can promote and increase the diversity of our workforce. If we look after our employees, they will look after our customers.

We also actively encourage our people to keep fit and healthy, and we offer the Vitality Healthcare scheme to all staff. This incorporates private healthcare with rewards schemes and incentives for leading an active lifestyle.

Helping Others

We support local charities through our own charitable initiatives, and get involved/contribute to initiatives spearheaded by our partners

Our Environment

We know that our work has an impact on the environment and that we have a duty to manage that impact in a responsible and ethical manner. We do this through identifying all significant environmental impacts and putting processes into place to prevent, reduce and mitigate them. This also makes good business sense. We ensure that all of our paper waste is disposed of through responsibly sourced companies who support recycling.