Data Protection

GOLD STAR MORTGAGE is registered in England & Wales No.13044640.  Gold Star Mortgage & Financial Ltd is an Appointed Representative of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority. 

Why do we need your data?

We will hold and process your data in order to assist you with obtaining a first charge mortgage, lifetime mortgage or insurance product. If you do not provide the information we request, we will be unable to assist you in obtaining the right mortgage or insurance option. We will only collect the data we need.

What right do we have to process your data?

Gold Star is regulated by the Financial Conduct Authority (FCA www.fca.org.uk), which means we are accountable for the products and services we provide. We are obligated to maintain detailed records of transactions with customers and so we process your data on the basis of “processing is necessary for compliance with a legal obligation” and “Legitimate Interest” as set out by the Information Commissioner’s Office (ICO www.ico.org.uk).

What do we do with your data?

All of the personal data we hold about you will be processed by our staff based in the United Kingdom. ‘Personal Data’ is data that identifies you as an individual.

Gold Star act in a broking capacity; we are not a lender. In order to help you achieve the finance or insurance you require, we will need to share your data with a lender or insurance company at the appropriate time. We pride ourselves on our systems and we take great care over how we process customer data, and ensure it is done securely and safely at all times. We want you to be confident in Gold Star and be assured that we take the security and privacy of your data seriously.

Gold Star also believe you should be fully informed about other organisations we may share your data with and have the opportunity to look at how they may handle your information. We have therefore provided links to all the lenders and insurers that we use. If you wish to view their Fair Processing Notice, please follow the links as listed at the end of this document.

We may also, with your permission, contact you in the future to discuss your mortgage or related relevant products. Your preferences around this contact will be obtained during your initial contact with Gold Star, and you have the right to amend these preferences at any time.