The on-going situation regarding COVID-19 (coronavirus)

An update from the Gold Star team - October 2020

As the COVID-19 pandemic continues within the UK, unfortunately it continues to have significant impacts for many businesses.

At Gold Star, we are fortunate to have been able to adapt quickly, maintaining satisfactory levels of business operation and customer service.

We want to assure you that we remain committed to supporting our customers with their borrowing requirements, while still protecting the wellbeing of our staff and customers alike.

We continue to regularly review our policies and procedures in respect of Covid-19, and we’re taking every precaution to ensure the premises are safe.

Some of our frontline teams have returned to their workstations, some of our staff continue to work remotely, but we do not anticipate any impacts to our customer service.

The Gold Star staff are socially distanced in the workplace, wearing suitable face coverings at appropriate times, with access to hand hygiene sanitiser stations throughout the building.

Our investment in financial technology is serving us well in being able to handle customers’ lending applications, it has also promoted the fact that the majority of our transactions are now paperless; we are proud to have reduced our paper usage by over 80% in the last six months.